Management of daily IT processes and security might be a hassle. The organization may have to spend a lot of money to train the people to sort out the glitches. These glitches hamper their productivity and interfere with their smooth functioning.

To solve this, the companies make use of managed IT services. The managed service providers (MSPs) remotely take control of your computer through the cloud and solve the glitch in minutes.

Managed services are a better option than hiring and training employees for this task. Managed IT support offers regular software updates and an efficient IT team.

When To Engage Managed It Services

  • For Operational Efficiency

Engaging managed IT services minimizes IT issues and improves overall efficiency. MSPs should be accountable and bring constant improvements to the system. The organization must track its progress via reports and analytics.

  • Cost Cutting

They are an excellent means to eliminate costs. The company has to hire multiple employees and train them to resolve IT issues. MSP comes with its own set of experienced employees. It improves efficiency, provides profits, and increases resourcefulness.

How To Engage Managed It Services

There are various types of MSPs and models. You must choose the right MSP as per your business needs.

  • Choose Your Provider

Assess your business needs and choose your provider accordingly.

  • Partnership

The partnership involves MSPs working alongside the existing IT team. This arrangement is made when they cooperate, and their skills complement each other.

  • Data Backup Strategy And Recovery

The data is under continuous risk and threat of virus attacks, hacking, and machine errors. The MSPs are tasked with a backup strategy so that business does not halt during such incidents.

Types Of MSP


There are three types of MSPs depending on their capacity and services provided.

Low-Level MSP:

These MSPs cater to employee strength of 50 to 300. It provides minimal services ranging from managing the client’s infrastructure to data collection through a server on-site.

Mid-Level MSP:

These cater to employee strengths of 500 to 1000. It manages software installation, regular upgrades, and solving software issues.

High-Level MSP:

It handles all the employees and manages the overall IT functioning.

Managed Services Engagement Model

Before choosing MSP, you must sign the service agreement with the provider. The agreement must include client specifications, requirements, services provided, and pricing structure. There are a few commonly used MSP models:

  • Hybrid Support Model

In this model, the services are clubbed to meet the business needs. For example, the client might require both application support and upgrades. The team can be split between off-shore and on-shore to provide the needful services.

  • Managed Service Model

In this model, the MSP handles the entire infrastructure and services. The organization can either have few or no IT resources.

  • Application Support Model

The MSPs address fundamental application issues, such as providing help-desk services or in-depth technical support. The model may involve staff augmentation that includes on-site IT staff. They are paid as per the hours involved.

  • Flexible Model

This model is preferred for small businesses. It offers limited IT support at a reasonable rate and has no dedicated resources to resolve the issue.


Managed IT services help the organization immensely. They put in the time and effort and improve your organization’s efficiency. They provide prompt responses and resolve IT issues. MSPs protect your system from data threats. Hence, managed IT services are a great add-on to any organization.